Returns and cancellations

We hope you are satisfied with all the products you purchase from us, but if you are not completely satisfied, you will find the details of our refund policy below.

We strongly recommend that you check all items upon delivery.

In general, unless otherwise stated, an item may be eligible for return within the applicable return window if it meets one or more of the following conditions:

It is different from what was ordered
It is defective
It has suffered physical damage during delivery
Some parts are missing
We are happy to accept a full return and issue a full refund for prescription medicines if it meets one or more of the following conditions:
If the products do not match your order/prescription
The products are defective or physically damaged
The products have a shelf life of less than 3 months
You have the right to return your items within 14 working days and receive a full refund.

Acceptable return items

All items must be returned in their original condition, with price tags intact, user manuals, warranty cards, original accessories, and in the original manufacturer’s packaging/box as received.

For medicinal products, items must be returned in their entirety, in their original condition, with the box, strips, and packaging intact.

If you wish to return a device that stores personal information, please ensure you have removed all information from the device before returning it. Nembutal Pharmacy will not be liable in any way for the misuse or misuse of such information.

Please note that we are unable to accept returns for the following:

Perishable items Unsealed
items with a protective seal due to health protection or hygiene reasons.
Personal hygiene products
Products purchased in a clearance sale and marked as “non-returnable” on the category detail or on the product details page.
Gift Cards

How to return an item?

Please contact our customer service team within 14 working days of receiving your items by email or by completing the form on our contact page.

After notifying our customer service team about your return, you will receive instructions on how and where to send or drop off your returned items. Options may include courier shipping, pickup from our courier, or redelivery to a designated Nembutal pharmacy. Please note that not all options are available in all areas, and our customer service team will do everything possible to facilitate a convenient option.

Unfortunately, we are unable to cover the cost of returning items and cannot be held responsible for any damage incurred during shipping. Please ensure they are adequately protected and packaged, and we recommend sending all returned items via a branded courier service where applicable.

How long will it take to process my return?

We aim to process your return within 24 hours of receiving your item, however, it may take up to 30 days for your refund to be processed back to your original payment method.

Please note that when processing your return, we are entitled to deduct an amount from your refund to reflect any loss of revenue in the value of the returned items which may be 100%, if the loss is the result of unnecessary handling of the goods by you.

In some cases, we may only be able to offer an exchange or credit instead of a refund. We will notify you accordingly as soon as your return is processed by our returns department.

Cancellation Policy

After placing your order, if you wish to cancel it, you can do so by logging into your account in the order history section of the website, while the order status is created.

Once your order has been approved by our team, please contact our customer support team via email to request a cancellation. If the request is received before your order ships, a full refund will be issued.

Once the order has been shipped, cancellations are considered returns and the process described in the returns section will apply.